Welcome to the website operated by Creation Technology Solutions Limited ("we", "us", or "Creation Technology Solutions"), the legal entity behind the Creation Technology Solutions brand. We recognise that privacy matters when you explore technology services, submit enquiries, or engage us for consulting, delivery, or managed support. This policy explains how we handle personal data for users of our site ("Visitors") and for organisations that contract with us or register for our offerings ("Authorised Customers").
Personally identifiable information and client data
"Personally identifiable information" means information that identifies or could identify a living individual. It also covers confidential materials you share so we can deliver information technology services—such as infrastructure diagrams, access logs, support tickets, source code excerpts, security findings, and other proprietary business information ("Client Data").
What personally identifiable information is collected?
We may collect basic profile details from all Visitors (for example, browser metadata via analytics). From Authorised Customers and enquirers we typically collect name, work email, telephone number, organisation, role, project requirements, and any Client Data needed to scope, deliver, or support agreed services.
What organisations are collecting the information?
Besides our own collection, subprocessors such as cloud hosting providers, collaboration tools, ticketing systems, and payment services may process information on our behalf under contract. We require appropriate safeguards and, where relevant, data processing agreements aligned with UK GDPR expectations.
How does the site use personally identifiable information?
We use this information to operate the website, respond to enquiries, prepare proposals, deliver and invoice services, and keep you informed about service changes or relevant insights where you have opted in. We may contact Authorised Customers regarding incidents, maintenance windows, or compliance obligations tied to active engagements.
With whom may the information be shared?
Client Data remains confidential and is not sold. We do not share it with other customers. We may share limited information with vetted vendors strictly to perform services you request, or share anonymised metrics for service improvement. You may opt out of non-essential marketing communications at any time.
How is personally identifiable information and client data stored and secured?
Information held by Creation Technology Solutions Limited is protected using administrative, technical, and organisational measures appropriate to the sensitivity of the data—including encryption in transit where applicable, access controls, least-privilege administration, and confidentiality commitments from personnel. Access is limited to staff and contractors who need it to support your environment or engagement.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, measure site performance, and strengthen security. You may disable non-essential cookies through our cookie controls (where provided) or your browser settings; blocking all cookies may limit certain features of the Creation Technology Solutions website.
Your Data Protection Rights
You have certain rights under data protection law, including:
- The right to access, update or delete the information we have on you.
- The right of rectification.
- The right to object to processing.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.
Compliance With Laws
We will disclose Personally Identifiable Information or Client Data in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose such information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the site. However, if we are changing our privacy policy in a manner that might cause disclosure of information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow them to prevent such disclosure.
Links
This website contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.